深圳需要一位 Development Manager

【猎头职位：深圳需要一位 Development Manager 】联系人：Peter-Li，邮箱：hr@kthr.com，微信也可查询职位啦！打开手机微信，搜号码“KTHR_COM”或查找微信公众帐号“KT人才”或扫描以上二维码即可添加，欢迎大家关注！
Key Accountabilities:
-Building strong partnership relationships with customers.
-Manage support requests and co-ordinate IT Shenzhen/IT HK support teams to deliver within agreed timescales.
-Schedule development, testing and maintenance to ensure appropriate quality checks have been completed.
-Manage customer projects and oversee implementations for on time delivery.
-Review service failures and produce incident reports when required.
-Validate, negotiate and process service credits.
-Produce and maintain service improvement plans.
-Manage resources in IT Shenzhen.
-Ensure appropriate documentation is in place for specific support requirements.
-Organize and chair monthly/quarterly review meetings.
-Identify project opportunities
-Produce ad-hoc reports when required.
-Lead, train and manage delivery team to reach the company KPI.

Job Requirements:
-Proven experiences to lead a large delivery team.
-Tenacious problem solver, will own issues until full resolution.
-Excellent communication skills, both written and verbal with great attention to detail.
-Strong rapport and relationship building skills with both internal departments and external
customers.
-Excellent networking skills, ability to navigate organizations and build strong relationships with C level leaders.
-Strong negotiation skills.
-Experience of working with public sector clients (specifically with commercial involvement).
-A good level of business awareness and commercial acumen.
-Ability to create wow / delighter moments with customers.
-Strong organizational, time management and prioritization skills.
-Able to take a creative approach to situations and problem solving.
-Extensive experience in a Service Delivery role.
-Strong Experience in the IT industry with a good understanding of Internet Technologies (at least 10 years or above).
-Foundation level understanding of Project Management.
-Understanding of IT industry working practices / methodologies
-ITIL foundation certification desirable but not essential.

Key Performance Indicators:
-Strive towards a world class target of 80% above utilization rate
-Ensure high End of Ticket Ratings through world class Service Delivery Management.
-Regular engagement within the portfolio, including onsite (minimum once week).
-Contribute to install base growth by identifying new business / upgrade opportunities.
-Control credit memos through good administrative control and negotiation on service failures.

The candidate is expected to continually develop and strengthen the relationships through pro-active and personable interactions. Success in the role requires:
-A passion for working with people and the ability to quickly build rapport.
-The ability to identify opportunities to delight and wow customers.
-Effective service delivery and escalation management.
-A creative approach to problem solving.
-Effective communication and negotiation skills at all levels, technical through to Portfolio managers.
-Cost and business acumen.
-Fluent speaking in both English and Cantonese - Excellent communication skills in English, both written and verbal. Fluent in speaking Cantonese is a plus.