上海/北京需要一位 Customer Program Manager

【猎头职位：上海/北京需要一位 Customer Program Manager】联系人：Estelle-Lv，邮箱：hr@kthr.com，微信也可查询职位啦！打开手机微信，搜号码“KTHR_COM”或查找微信公众帐号“KT人才”或扫描以上二维码即可添加，欢迎大家关注！
Summary of Post:
• Key role to oversee and manage program delivery from the Touch Application Teams in several global locations；
• Strongly customer focused role overseeing developments from concept to completion for a number of Tier1 and Tier2 customers；
• To drive operational excellence on commissioned programs, and also work alongside Marketing on pre-commissioned initiatives to propose new opportunities；
• Build and maintain a solid relationship with designated customers’ program teams and management, managing expectations and commitments at all times；
• Maintaining highest levels of customer satisfaction with regard to program execution；
• Ensure management support at all times through appropriate and timely reporting；

Duties:
• On a ‘day to day’ basis manage the customer program objectives (requirements, milestones and deliverables)；
• Ensure deliverables from all domains and sites are delivered to customers on time, and all reviews and acceptance indicators are met；
• Direct Application Team resources and coordinate second line support (R&D/UK and SoC/Norway), managing one roof activities as needed；
• Negotiate and secure engineering skills and resources from the engineering managers
• Take part in the weekly resourcing reviews to represent priority of designated customers；
• Regular customer visits to present schedule and status and conduct interactive project reviews；
• Read customers demands and satisfaction level and bring into organisation
• Consider customers feedback on road mapping alongside Marketing and identify new opportunities (scope project and present to management for sanction)；
• Manage customer change requests to the mutual benefit of customer and own organisation；
• Regular and structured reporting to management covering projects status, concerns, and up to date business indicators (ramp dates and profiles, ROI)；
• Understand sufficient technical details about each project to make good management decisions in conjunction with Engineering Managers；
• Acquire knowledge of relevant Touch products and their applications；
• Prepared to travel extensively in support of achieving goals including identifying new opportunities.

Position/Skill Requirements:
• Previous track record of Customer focussed Program and Project Management；
• Pragmatic, fair and firm manner dealing with Application Teams and able to motivate and guide；
• Excellent manner with customers；
• Hi-tech fast paced development background (preferably in mobile applications)；
• Significant evidence of customer interaction and success.

Preferred Skills：
• Formal PM training；
• Previous hands-on development background.

Education:
• Preferably a high achievement degree in Electronics, Computer Science or possibly Physics Min. years of experience required;
• A minimum of eight years of job related experience including 3+ years in managing customer projects and 6 + years in the engineering discipline in industry.